We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Shipping / Delivery / ETA / Tracking] What if my order is delayed?
Delays are rare but can occur due to weather or carriers; contact support for updates and potential refunds.

[After-sales / Returns / Refunds / Exchange] Do you charge for returns?
Standard returns are free within 30 days; expedited shipping returns may incur a fee.

[Reliability / Authenticity / Warranty] How do I claim a warranty?
Contact the manufacturer or our support with your order number and proof of purchase for assistance.

[Security / Payment / Privacy / Packaging] Is packaging discreet?
Yes, all packages are shipped in plain, unmarked boxes to protect your privacy.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)